There are 3 ways in which we offer technical assistance to conference participants joining online.
First, during the week prior to the conference, we will organize a special Drop-In Session on Wednesday, 26th of June 2024, between 15:00-17:00 CEST, to allow participants joining online to test, if they wish, the Webex functionalities before the conference starts. You can join at any time during this time slot, by clicking on this link: Link to be announced closer to the session.
Second, for each online session, an online assistant will open the virtual room and provide technical guidance before the session starts, whereas for each hybrid session, there will be an on-site assistant ready to help with any technical issues that online participants could face.
Please note that the time for the sessions is displayed in Lisbon time (WEST, GMT+1).
Thirdly, throughout the whole duration of the conference, a special Online Support Centre will give assistance to all participants joining via Webex. You can contact this Online Support Centre in different ways, depending also on the technical issue you experience:
Scenario 1 (for log in issues): if you don’t manage to log in into your IMISCOE profile on the conference platform OR if, after logging in, you do not see the details of your session OR you do not see the Webex link for joining the session, please contact: Marco Legemaate at
Scenario 2 (for Webex-related issues): if after having logged in into your IMISCOE profile on the conference platform AND after having found the Webex link to join your session, you experience any technical difficulties in entering the Webex room or in the use of any Webex functionality once you entered the Webex room, you can either:
- Call our Online Support Centre: Telephone numbers will be provided shortly.
- Speak or chat directly with our Online Support Centre via Webex, at the following links:
- Day 1 (2 July): https://imiscoe.webex.com/imiscoe/j.php?MTID=mc40e199512400858c915b30ad0073c8f Password: mfPGfPCU286
- Day 2 (3 July): https://imiscoe.webex.com/imiscoe/j.php?MTID=m7c3009f3f51c30ee4eea73c2d8afd32b Password: kdGFbXBk275
- Day 3 (4 July): https://imiscoe.webex.com/imiscoe/j.php?MTID=m3257f93660954b06c48ae157b391cc3a Password: cpJwmePD627
- Day 4 (5 July): https://imiscoe.webex.com/imiscoe/j.php?MTID=mf0dd64aecb36e37f41076d50b612c9e1 Password: rSdhxwTM377
*The Webex and phone lines will be open throughout the conference days between 08:50 and 18:20 Lisbon time (except for the first conference day on Tuesday 2nd of July, when the Online Support Centre will open at 08:15 -Lisbon time- for the PhD Network activities, whereas in the last conference day on Friday, 5th of July, the Online Support Centre will be open until 14:30 Lisbon time).